Penleys is a general legal practice with three high street offices in Dursley, a small, busy and interesting market town on the edge of the Cotswolds.

We are dedicated to being one of the most respected and progressive firms in the Stroud and South Gloucestershire area. Our solicitors and support staffs are encouraged to be forward thinking, flexible and approachable and they are genuinely interested in delivering excellent client care and a consistently high quality of service.

Apart from our technical expertise and experience, our success also depends on our professionalism and client care.  Our lawyers and support staff provide an accessible, responsive and quality assured service.

We work hard to ensure that making contact with us is both easy and pleasant, and we make sure we use plain, understandable language in all our spoken and written communications with you.  We will also try to respond as quickly as we can, using the range of technologies at our disposal.

All of our lawyers have email and internet access and we make extensive use of legal IT systems, such as case management software and online services, to undertake our client work more effectively.

Penleys operates a policy of non-discrimination in respect of disabled clients, and we will be happy to make a home visit if you are unable to visit us in our offices in Dursley.  

We rely on our clients to judge the quality of our service, which is why you will receive a short questionnaire when we've finished working on your case.  In this way, we are able to monitor and improve our own performance.  Our client satisfaction surveys show that the overwhelming majority of our clients are happy with our services and would recommend us to others.  (Our most recent analysis shows that more than 98% of our clients rated their experience with us as Excellent or Good.)

Standards and procedures are also important to the Law Society, whose 'Lexcel' quality standard we hold.  We are one of only a small number of local law firms to have achieved this.  Our Lexcel accreditation is solid evidence that we strive to provide clients with good value and a quality service.  We are also regularly audited by the Legal Services Commission, to ensure that our lawyers, who are accredited experts under the Law Society's Mental Health and Advanced Family Law Panels, continue to meet the required standards of excellence.